About the Position

Our Customer Service Representatives support our sales team by handling the in-house responsibilities of sales and customer support. This role is responsible for acting as the “quarterback” for all new and on-going sales opportunities and ensuring success for our customers and their orders as they flow through the fast-paced world of corrugated manufacturing. This is an on-site position.

Duties include:

• Develop and maintain relationships with internal and external customers and vendors.
• Develop estimates and pricing to support the acquisition of new business and support of existing business.
• Manage up front activities from design through the pre-production process.
• Ensure timely and accurate order entries.
• Purchase various corrugated and non-corrugated components in a cost effective and efficient manner.
• Investigate and support customer issues and complaints to ensure they are addressed and rectified.
• Support sales by coordinating and communicating accurate information flow throughout all departments within the organization.
• Work efficiently to achieve customer satisfaction in all aspects of the process.
• Control a clean and concise inventory balance.

Skills & Experience You Have:

• Bachelor degree preferred; prior related experience a plus.
• Attention to detail & strong organizational skills
• Ability to service numerous accounts and personalities.
• Team player with great problem-solving abilities.
• Ability to think on your feet and adapt to a fast-changing environment with high customer demands.
• Strong with numbers and financials.
• Good computer skills and experience with Microsoft Office (Word, Excel).
• Prior experience in corrugated a plus, but not required.